Services
Cirrus9 Consulting offers a range of services around salesforce.com, from project rollout for businesses just embarking on a deployment to services targeted to the efficient generation of leads through email and webinar marketing, services to improve customer support and service level agreement compliance, and custom services to adopt any and potentially all existing business processes into the salesforce system.
Rollout Service
Salesforce.com was rolled out to users in 3 continents in days. Initial accounts, contacts and opportunities were loaded. Existing contracts were scanned and loaded into salesforce. Reports were created and all users trained on a regular basis to introduce and reinforce adoption.
Service Deliverables
· Project management and status reporting
· Load existing accounts and contacts
· Load existing opportunities
· Load existing contracts
· Migrate legacy data (hard and soft copies)
· Train staff
· Train business partners
· Review progress
Download a brochure here
Webinar Lead Generation Service
A recent campaign for a global hi-tech software business generated upwards of 100 webinar registrations – hence leads – per month from a contact database of around 4,000 people, using the following capabilities of their salesforce.com system: contacts, campaigns, mass emails, web-to-lead, together with a commercial webinar tool and some simple updates to the web site.
Around 200 to 600 "out-of-office" replies were received and processed each month, generating up to 100 new contact additions each month.
Service Deliverables
· Project management and status reporting
· Build messaging around your offer
· Construct and send mass emails to your contact database
· Implement landing site
· Create web-to-lead process
· Manage webinar registration process
· Lead webinar team and preparation / rehearsal process
· Chair webinar
· Follow-up all registrations
· Pass qualified leads to sales team
· Process all “out-of-office” email responses, adding new contacts and updating existing details
· Process email bounces to “clean” the contact database
Download a brochure here
Support and SLA Compliance Service
A client support portal was implemented within a week, allowing a business with 20 staff to support the deployment of their product to 200 users at one client
Facing the possibility of financial penalties on the default of client service level agreements, an SLA management tool was deployed in days enabling active monitoring and fulfilment of client SLAs
Service Deliverables
· Project management and status reporting
· Review existing support arrangements
· Construct support centre
· Migrate legacy data
· Train support staff
· Implement client support portal
· Produce client training materials
· Implement escalation rules, reports and dashboards
· Review client support contracts
· Build SLA management system
· Implement SLA dashboard and alerts
Download a brochure here
Custom Services
All processes, approval systems and paperwork was replaced by customised components of a single salesforce.com instance, streamlining and speeding up systems, creating a single repository of business information and records.
Other tools were replaced, saving time and money, and creating a seamless single cross-reference of company data, saving time, money and mistakes.Service Deliverables
· Project management and status reporting
· Review existing business systems
· Prioritise business impacts
· Implement new systems
· Automate approval processes
· Migrate legacy data (hard and soft copies)
· Train staff
· Train business partners
· Review progress
Download a brochure here